THE NUMBER
99.99%
Here's how we measure it, how we publish it, and what we owe you when we miss.
PUBLISHED ACCURACY LOG · TRAILING 12 MONTHS
UPDATED MONTHLY
| Month | Orders shipped | Errors | Accuracy |
|---|---|---|---|
| Jul 2026 | 118,442 | 11 | 99.991% |
| Jun 2026 | 109,318 | 9 | 99.992% |
| May 2026 | 104,907 | 12 | 99.989% |
| Apr 2026 | 98,640 | 8 | 99.992% |
| Mar 2026 | 101,215 | 14 | 99.986% |
| Feb 2026 | 92,774 | 7 | 99.992% |
| Jan 2026 | 96,508 | 10 | 99.990% |
| Dec 2025 | 164,931 | 19 | 99.988% |
| Nov 2025 | 158,602 | 17 | 99.989% |
| Oct 2025 | 121,884 | 12 | 99.990% |
| Sep 2025 | 107,450 | 11 | 99.990% |
| Aug 2025 | 99,336 | 9 | 99.991% |
Every order we shipped, every error we made. No other 3PL publishes this. We do, because we can.
METHODOLOGY
How it's measured.
01
What counts as an error
Any order where the customer received something other than exactly what was ordered — wrong item, wrong quantity, missing item, damaged in our building.
02
What it's measured against
Total orders shipped in the calendar month. Not sampled, not a rolling average, not weighted by order value. Raw count over raw count.
03
What we don't exclude
No exclusions for customer-caused or carrier-caused issues. If the package was wrong when it landed, it's in the number.
Note: methodology language pending final confirmation with FSI operations.
RUN IT ON YOUR OWN VOLUME
The difference between 99.8% and 99.99%, in packages.
10,000
AT 99.8% (A COMPETITOR'S ADVERTISED RATE)
20
wrong packages per month
AT 99.99% (FSI, MEASURED)
1
wrong packages per month
19 customers you didn't lose.
WHAT WE OWE YOU
The guarantee, in full.
Replacement product
At our cost, not yours
Expedited reshipment
Straight to your customer
Return shipping
Covered
Fulfillment fee
Credited back
GUARANTEE TERMS
- 01
The guarantee applies to any order we ship that the customer receives incorrectly — wrong item, wrong quantity, missing item, or damage caused in our building.
- 02
You report the error through your account portal or your account manager. No claim form, no arbitration clause, no minimum dollar threshold.
- 03
We ship the replacement expedited at our cost, cover return shipping on the incorrect item, and credit the fulfillment fee on the original order.
- 04
There is no cap on the number of covered errors in a month and no deductible.
- 05
The accuracy figure published on this page is calculated across our entire client base, not per account, and is updated within ten business days of month end.
- 06
Placeholder terms — final language to be confirmed with FSI operations and reviewed before publishing.